Terms and Conditions

OtoQuébec is an independent platform offering lotteries, online casino games and sports betting to eligible people located in Québec. These terms form the contract between you and the operator of the platform.

OtoQuébec is not affiliated with Loto-Québec, has no mandate from it and does not speak on its behalf. Any mention of Loto-Québec on the site is for reference only.

Gambling carries a risk of loss. No outcome is assured, and you should only stake money you can afford to lose.

• “OtoQuébec”, “we”, “us”: the operator of the platform available at otoquebec.com.
• “You”, “player”: the person who holds an account.
• “Account”: the personal area created at registration, available on the My Account page.
• “Real-money play”: any participation that requires a stake in Canadian dollars.
• “Stake”: the amount committed to a ticket, a round or a bet.
• “Odds”: the decimal multiplier applied to the stake to calculate the return on a sports bet.
• “Issuing organization”: the body that runs a lottery draw and publishes its official results.

The platform is run by OtoQuébec, the operator of the platform. Its registered name, address and any authorizations it holds will be published on the Contact Us page and in this section once confirmed. We do not display any permit number until one has been issued.

For any question about these terms, write to support@otoquebec.com.

The platform is intended only for people located in Québec, Canada. Real-money play is not offered anywhere else, including in other Canadian provinces.

It is up to you to make sure your participation is allowed where you are. Some products may be temporarily unavailable; when that happens, a message tells you so when you open the game.

To play for real money, you must meet all of the following conditions:

• be 18 or older;
• live in Québec and be physically present there when you play;
• have had your identity verified;
• not be self-excluded, whether on OtoQuébec or under a decision that bars you from gambling;
• act on your own behalf and not for someone else.

Employees of OtoQuébec and of its game providers may not play on the platform.

The minimum age is 18, with no exceptions. Confirming your age when you enter the site is not enough: your date of birth is checked against an identity document before any real-money play.

If we find that an account was opened by a minor, it is closed immediately. Amounts deposited are refunded and any winnings are cancelled.

You must live in Québec. We may ask for a recent proof of address to confirm it.

If you move out of Québec, let us know. You will still be able to view your account and withdraw your balance, but real-money play will no longer be available.

Before each access to real-money play, our servers check that you are physically in Québec. A Canadian IP address does not prove this, and the language you choose on the site is not taken into account.

If your location cannot be confirmed, access is blocked and you will see the message “You must be physically located in Québec to access real-money games.” Using a VPN, a proxy server or any other way of hiding your location is prohibited and may lead to open bets being voided and the account being closed.

How this data is handled is described in our Privacy Policy.

You may hold only one account. The information you provide must be accurate and current, and you must update it as soon as it changes.

Your password is personal. You are responsible for activity on your account unless you have told us about unauthorized use. Let us know right away at support@otoquebec.com if you suspect someone has accessed it.

You can close your account at any time by writing to support. Your available balance will then be paid out, subject to the checks described in these terms.

We check your name, date of birth and address against a government-issued photo ID and, where needed, a proof of address. Until verification is complete, real-money play and withdrawals are locked.

We may ask for additional documents at any time, particularly when you request a withdrawal or when a transaction looks unusual. Refusing to provide them may lead to the account being suspended.

All transactions are in Canadian dollars (CAD). No deposit method is available at this time. Payment methods will be shown in your account only once their integration has been confirmed.

When they are, the following rules will apply:

• the payment method must be in your name;
• deposited funds must come from a legitimate source;
• any fees or timing specific to a method will be shown before you confirm the transaction;
• deposit limits you set with the responsible gambling tools are always enforced.

You can only request a withdrawal once your identity has been verified. Funds are paid to the account holder, using the same method as the deposit wherever possible.

Processing time depends on verification and on the payment method; it will be stated when you make the request, once payment methods are available. We may hold a withdrawal while a suspicious transaction is reviewed, to the extent the law allows.

The lotteries offered are those shown on the platform, each with its own rules, ticket price and draw date. A ticket is recorded as soon as the purchase is confirmed; after that it cannot be changed or cancelled.

Sales close before each draw, at the time shown for that lottery. A ticket bought after the cut-off is entered in the next draw, and you are told so before you confirm.

Your tickets and their numbers appear in your account history, which serves as proof of purchase.

Results shown on OtoQuébec are provided for information. If there is any discrepancy, the official results published by the issuing organization of the draw always prevail.

A prize is only credited to your account after the result is officially confirmed. If a display or entry error occurs, we correct the result and, where relevant, the amount credited.

Casino games (slots, table games and live casino) are supplied by studios whose integration has been confirmed. The outcome of each round is determined by the game’s random number generator or, for live games, by the actual play at the table.

The rules and paytable for each game are available inside the game. If a technical malfunction occurs, the affected round is voided and your stake refunded. Winnings from a malfunctioning round are not paid.

Odds. Odds are shown in decimal format. The potential return is the stake multiplied by the odds and includes the stake. Odds may change until the bet is confirmed; if they move while you are filling in your bet slip, the new odds are shown and you must accept them.

Confirmation. A bet is accepted only when it appears as confirmed in your account. A confirmed bet cannot be cancelled by the player.

Settlement.

• bets are settled on the official result of the event;
• unless the market states otherwise, only regulation time counts, excluding overtime and shootouts;
• if an event is cancelled, or postponed beyond the period set out in the market rules, the bet is void and the stake refunded;
• in the case of an obvious odds error, the bet is settled at the correct odds or voided.

Stake limits may apply to some markets; they are shown on the bet slip.

Card prices, game schedules and how prizes are split are shown before each game. Cards are assigned as soon as the purchase is confirmed and cannot be refunded once the game has started.

Numbers are drawn automatically and winning cards are recognized by the system. When several players win at the same moment, the prize is shared equally.

In poker, you play against other players, not against OtoQuébec. The buy-in or the rake taken from pots is shown at each table and for each tournament.

The following are prohibited: collusion, sharing information between players, using decision-support software or bots, and playing in someone else’s place. We may cancel winnings obtained this way and close the accounts involved.

In keno, you choose your numbers and your stake before the draw. The paytable, which depends on how many numbers you pick and how many of the drawn numbers match your card, is shown in the game.

A confirmed card can no longer be changed. Draws are made by a random number generator.

No promotion is currently offered on OtoQuébec.

Any future promotion will have its own rules published in advance (eligibility, duration, wagering requirements, exclusions). Those rules will add to these terms. Self-excluded players cannot take part in any promotion.

Your account includes tools to help you stay in control: deposit, stake and time limits, session reminders, breaks and self-exclusion. A request to tighten a limit takes effect immediately; a request to loosen one takes effect after a cooling-off period.

If we see signs of risky gambling, we may contact you, suggest limits or temporarily restrict access to play. See our Responsible Gambling page.

The independent service Gambling: Help and Referral offers free, confidential support and referrals at 1 800 461-0140.

You can exclude yourself from the platform for the period you choose among those offered in your account, or by writing to support. During that period you cannot play, deposit or open a new account, and you receive no marketing.

Self-exclusion cannot be lifted before the period ends. Your balance remains available for withdrawal. Any attempt to get around the exclusion, for example with a second account, will result in that account being closed.

OtoQuébec applies measures against money laundering and terrorist financing in accordance with applicable federal law. These include identity verification, transaction monitoring and record keeping.

The platform must not be used to move money between people or to pass funds through without playing. We may ask about the source of funds, suspend a transaction and, where the law requires, report to the competent authorities without informing you.

Prohibited conduct includes identity theft, using a payment method that is not yours, deliberately exploiting a technical error, collusion between players and the use of automated programs.

Where fraud is established or seriously suspected, we may suspend the account during the investigation, cancel winnings obtained improperly and, where appropriate, refer the matter to the authorities.

We handle your personal information in accordance with our Privacy Policy and Cookie Policy, which form part of these terms.

To exercise your rights, write to the person in charge of the protection of personal information at privacy@otoquebec.com.

We make reasonable efforts to keep the platform available and accurate, but we cannot promise uninterrupted service. We are not responsible for losses caused by a failure of your internet connection or device, or for the gaming decisions you make.

Nothing in these terms excludes or limits our liability for intentional or gross fault, or for bodily or moral injury, and nothing affects your rights under Québec’s Consumer Protection Act.

If you disagree with how a bet was settled or with a decision about your account, write to support@otoquebec.com with the date, the game or event concerned and the transaction reference. A team member will review the complaint against the gaming records and reply in writing.

If you are not satisfied with the answer, you keep every remedy available before the courts of Québec, including the Small Claims Division of the Court of Québec, and you may also contact the Office de la protection du consommateur. No mandatory arbitration clause is imposed on you.

These terms are governed by the laws of Québec and the federal laws of Canada applicable therein.

In keeping with the Charter of the French language, they were first drafted in French. This English version is provided for convenience; if the two versions differ, the French version prevails.

We may change these terms, for example to add a payment method or a new game, or to reflect a change in the law. The date of the most recent update appears at the top of the page.

Any significant change will be announced by email or through a notice in your account at least 30 days before it takes effect. If you do not accept the new version, you can close your account and withdraw your balance at no cost. Bets confirmed before the change takes effect remain governed by the version in force when they were confirmed.