Frequently Asked Questions

Go to the Sign Up page and fill in the form: first name, last name, email address, date of birth, Québec postal code and password. Once the account is created, you still need to verify your identity, your Québec eligibility and your location, all from within your account. The steps are laid out on the How It Works page.

You must be 18 or older. Your date of birth is requested at sign-up, and your age is then confirmed during identity verification. An account whose age cannot be confirmed has no access to real-money play.

Anyone aged 18 or over who meets Québec’s eligibility requirements can open an account. Signing up on its own does not unlock play: identity, eligibility and location also have to be confirmed. The full conditions are set out in our Terms and Conditions.

Yes. The platform is for eligible players in Québec, and a Québec postal code is required at sign-up. Living in Québec is not enough on its own, though: you also have to be physically in Québec when you play, which is checked separately.

No. Game catalogues, sports betting odds and lottery results are open to everyone without logging in. You only need an account when you want to buy a ticket, place a bet or launch a game: at that point, the “Play” button takes you to log in or sign up.

It confirms that you are at least 18, that you are the person who signed up and that each account belongs to one real person. It also protects you: nobody else can play or withdraw money in your name. Until verification succeeds, real-money play stays closed.

The list of accepted documents is shown at the verification step in your account. As a rule, it is a valid, government-issued photo ID. Make sure the name and date of birth match exactly what you entered at sign-up, or the verification cannot go through.

Your location is checked by our servers before every real-money session. A Canadian IP address is not enough to confirm that you are in Québec, and the language you pick on the site plays no part. If the check fails or cannot be completed, access is blocked and the attempt is recorded in your account’s access history.

You can log in to view your profile, your history or your limits, but real-money play stays blocked as long as you are not physically in Québec. The information pages can be viewed from anywhere.

At the moment, when you are logged in and click “Play,” this message appears: “At the moment, gaming is not available in your region. Please contact technical support or try again later.” Location has to be confirmed by our servers before any real-money access, and access stays blocked as long as it cannot be. If you think it is a mistake, write to us from the Contact Us page under “Technical Support.”

The Lotteries section covers Lotto Max, Lotto 6/49, Grande Vie and Tout ou rien. Each page explains how the game works, how numbers are chosen and what to know before you play.

At each draw, a combination of numbers is drawn at random. Prizes depend on how many numbers on your ticket match that combination, according to each lottery’s own rules. A draw takes no account of earlier ones: no number is “due” just because it has not come up in a while.

Winning numbers from recent draws are gathered on the Results page, which you can view without an account. For each lottery, you will find the draw date and the winning combination.

No, they are published for information only. If there is a discrepancy, only the official results of the organization that issues the lottery prevail. Before treating a ticket as a winner, always check it against that source.

A prize is claimed under the rules of the organization that issued the ticket, based on its official results rather than the ones shown here. Ticket purchases are not open on OtoQuébec yet; when they are, the procedure will be set out in your account and in our Terms and Conditions.

Tickets will be bought from a verified account, provided your location in Québec is confirmed. For now, a logged-in player who tries to buy a ticket sees the message that gaming is not available in their region. Game pages and results can be viewed at any time.

The casino includes slots, table games such as blackjack, roulette and baccarat, game shows and tables with live dealers. There are also pages for poker, keno, bingo and instant games.

On every spin, a random number generator sets where the reels stop, independently of previous spins. Wins depend on the symbol combinations along the paylines, which are described in each game’s paytable. A slot’s return-to-player rate is an average over a very large number of spins: it tells you nothing about how your next session will go.

They are games of blackjack, roulette, baccarat or game shows hosted by a real dealer who is filmed and streamed live. You place your bets on screen and follow the action in real time, much as you would at a table. The tables are listed on the Live Casino page.

You can freely browse every game page, with its rules and how it works, without an account. There is no free version of the games, however: launching one requires a verified account and a confirmed location in Québec. Reading the rules before you play is still the best way to know what to expect.

Yes. The site adapts to phone and tablet screens and runs directly in your browser, with no app to install. The same checks and the same limits apply whatever device you use.

The Sports Betting section covers 14 sports: hockey, soccer, basketball, tennis, baseball, football, esports, volleyball, rugby, handball, MMA, cricket, golf and Formula 1. The number of events varies from one sport to another depending on the schedule.

You pick an event, then a market, such as the match winner or the total number of goals, and enter your stake. If your prediction is right, you receive your stake multiplied by the odds accepted when you placed the bet. Each event has its own page showing every market on offer.

Odds express the estimated probability of an outcome, plus a margin for the operator. They are shown in decimal format: a $10 stake at odds of 2.40 means a possible return of $24, stake included. Odds can move before the event starts; the odds accepted when you place your bet are the ones that apply.

A bet is settled on the official result of the event once it is over. The rules for special cases, such as a postponed or cancelled game, are set out in our Terms and Conditions. Your account history keeps a record of every bet and how it was settled.

No payment method is available yet. We only show a method once its integration is confirmed, along with its actual conditions, rather than advertising options that do not work yet. Amounts are always in Canadian dollars.

Deposits will be made in Canadian dollars from a verified account and will be subject to the deposit limit you set. Until a payment method is confirmed, deposits are not possible. Every transaction will appear in your account’s transaction history.

Withdrawals will be requested from your verified account, in Canadian dollars. As with deposits, they will become possible once payment methods are confirmed. Identity verification must be completed first, so that money can only be paid out to you.

We do not announce any fees or processing times until they are set with a confirmed payment method. When a method becomes available, any fees and timelines will be shown clearly before you confirm a transaction.

In the responsible gambling section of your account, you can set a daily, weekly or monthly deposit limit and choose the interval for your session reminder. Lowering a limit applies immediately; raising one takes effect after 7 days. Each tool is explained on the Responsible Gambling page.

No. A pause of 24 hours, 7 days, 30 days or 6 weeks cannot be lifted before the chosen period ends, not even by support. That is what makes it useful: it holds firm when the urge to play comes back. So pick the length with a clear head.

Self-exclusion, for 6 months to 5 years, is requested through support: write to support@otoquebec.com or use the form on the Contact Us page under “Responsible Gambling.” Include the length you want and the email address on your account. Your request is handled by a person on our team.

Gambling: Help and Referral is an independent, free and confidential service, reachable at 1 800 461-0140, 24 hours a day, 7 days a week. It is there for players and for the people close to them, and refers callers to support services across Québec. Other resources, including Gamblers Anonymous groups, are listed on the Responsible Gambling page.

Write to support@otoquebec.com or fill in the form on the Contact Us page, choosing the category that fits your request. Include the email address on your account and, where relevant, the time of the problem and the device you used. Requests are handled as soon as possible, in the order received.

The site does not have a phone line at this time; support is handled by email and through the form. The number 1 800 461-0140 belongs to Gambling: Help and Referral, an independent gambling help service, which cannot answer questions about your account.

Use the language switcher in the site header: it takes you to the same page in the other language. French is the platform’s main language, and the English version offers the same content. Your account, limits and history stay the same whichever language you choose.