How It Works
How Online Gaming Works
Anyone can browse the catalogues, odds and lottery results without an account. Playing for real money takes a few steps, in this order. Here is what each one is for and what actually happens on your end.
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01
Create an Account
Signing up asks for your first name, last name, email address, date of birth, Québec postal code and a password. You must be 18 or older. This information is then the starting point for the checks that follow.
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02
Verify Your Identity
Once you are logged in, you confirm your identity from your account. This step makes sure the person who signed up is real, is old enough and is the one who owns the account. The accepted documents are listed on screen when you start the verification.
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03
Confirm Your Québec Eligibility
The platform is reserved for eligible players in Québec. The postal code you entered at sign-up and the details in your profile are used to confirm that you meet those conditions. If something does not match, access to play stays closed until it is sorted out.
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04
Verify Your Location
Living in Québec is not enough: you also have to be there when you play. Your location is checked by our servers before every real-money session, and neither a Canadian IP address nor the site’s language counts as proof. When your location cannot be confirmed, access is blocked.
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05
Explore Lottery Games
Lotto Max, Lotto 6/49, Grande Vie and Tout ou rien each have their own page explaining how the game works and how numbers are chosen. Recent winning numbers are on the results page, published for information only: the issuing organization’s official results prevail.
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06
Discover Casino Games
Slots, blackjack, roulette, baccarat, game shows, live dealers, poker, keno, bingo and instant games: each category has its own page, and every game can be browsed without an account. If you are not logged in, the “Play” button takes you to log in or sign up.
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07
Explore Sports Betting
Fourteen sports, from hockey to Formula 1, with decimal odds and a page for each event showing every market. A $20 stake at odds of 1.85 means a possible return of $37, stake included.
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08
Manage Your Account
Your account brings together your profile, the status of your checks, your transaction history and the history of your access attempts. You can see, for example, whether access was refused and when. Your responsible gambling settings live there too.
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09
Set Personal Limits
Set a daily, weekly or monthly deposit limit: lowering it applies right away, raising it takes 7 days. You can also turn on a session reminder or a game pause of 24 hours, 7 days, 30 days or 6 weeks, which cannot be lifted before it ends.
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10
Request a Withdrawal
Withdrawals are made in Canadian dollars from your verified account. No payment method is available yet: each one will be shown as soon as its integration is confirmed, along with its actual conditions. We do not announce fees or processing times until they are set.
What Is Checked, and Why
Four checks come before any real-money play:
- age, because gambling is off-limits to anyone under 18;
- identity, so that each account belongs to one real person;
- Québec eligibility, because the platform is only for players in Québec;
- location, checked by our servers, because you must be physically in Québec when you play.
The personal information collected for these checks is handled as described in our Privacy Policy.
If Access Is Refused
At the moment, when a logged-in player clicks “Play,” this message appears: “At the moment, gaming is not available in your region. Please contact technical support or try again later.” It shows up because location has to be confirmed by our servers before any real-money access, and access stays blocked as long as it cannot be.
You can find the attempt in your account’s access history, then write to support from the Contact Us page under “Technical Support.” Include the time of the attempt and the device you used.