Contact Us

A question about your account, a verification that will not go through, a draw result or a play limit? Write to us by email or with the form below, in English or French. Picking the right category helps your request reach the right person directly.

Full name

Email address

support@otoquebec.com

How Support Works

OtoQuébec support works in writing: by email at support@otoquebec.com or through the form on this page. The site does not have a phone line at this time. The available categories are Lottery, Casino, Sports Betting, Account, Payments, Responsible Gambling and Technical Support.

To get a useful answer on the first reply, include:

the email address linked to your account;
what you were trying to do and the message shown, if any;
the approximate date and time, and the device and browser you used.

Never send us your password. Requests are handled as soon as possible, in the order received.

Help With Gambling

For a game pause, a deposit limit or a self-exclusion request, choose the “Responsible Gambling” category: these requests are read by a person on our team. The tools are described on the Responsible Gambling page.

If you want to talk to someone about your gambling, or that of someone close to you, the independent service Gambling: Help and Referral answers at 1 800 461-0140, 24 hours a day, 7 days a week, free and confidential. It is not our service and does not handle account questions.

Reference Organization

OtoQuébec is not affiliated with Loto-Québec, the Crown corporation the platform is modelled on. The contact details below belong to Loto-Québec and are provided for reference only:

Loto-Québec customer service: 1-866-611-5686;
Loto-Québec online games email: onlinegames@lotoquebec.com;
Loto-Québec head office: 500, rue Sherbrooke Ouest, Montréal (Québec) H3A 3G6.

Loto-Québec cannot answer questions about your OtoQuébec account. For anything about our site, write to support@otoquebec.com.

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Adults only